Urgent Cancer Care / Helplines

Urgent Cancer Care Clinic

Urgent Cancer Care Clinic:

3rd Floor, 675 McDermot

Urgent Cancer Care Clinic: 204-787-8900

Monday - Friday

8:00 a.m. to 5:00 p.m.

Appointment required.

Health Links – Info Santé

A 24/7 phone service staffed by registered nurses who can answer health questions and guide you to the right care.

Call anytime at 204-788-8200 or toll-free: 1-888-315-9257.

We understand that dealing with cancer or blood disorders can be overwhelming, and sometimes unexpected symptoms or side effects happen. The Urgent Cancer Care Clinic is here to help.

This clinic is appointment-based. That means you need to call ahead to get support. Our goal is to make sure you get the care you need quickly and safely.

How It Works

  • If you or your family member is being treated for cancer or a blood disorder and has health concerns, call the Urgent Cancer Care Clinic at 204-787-8900.
  • A nurse will talk with you about your symptoms and help decide if an in-person visit to the Urgent Cancer Care Clinic is needed.
  • If a visit is needed, you’ll be given a time to come in. This helps reduce wait times and makes sure you’re seen by the right health care provider.

When to Call and Where to Go?

Understanding which service to call can help you get the right care faster. Here’s a simple breakdown:

For emergent symptoms – Call 911 or Go to the Emergency Room

If your symptoms are very serious or life-threatening, call 911 or go to the nearest emergency room right away.

Examples of emergent symptoms include:

  • Chest pain
  • Signs of a stroke
  • Uncontrolled bleeding
  • Possible broken bone
  • Possible head injury

For urgent symptoms that require care within 48 hours, contact the appropriate service listed below.

For cancer/disease or treatment related symptoms:

  • Call the Cancer Helpline within operating hours
  • If it’s after hours, call the on-call number given to you by your clinic team 

For symptoms not related to cancer or treatment:

  • Call your family doctor or contact Health Links – Info Santé at 204-788-8200 or toll-free at 1-888-315-9257

What symptoms are urgent?

Please call Urgent Cancer Care if you are experiencing symptoms such as:

  • Fever greater than 38.0oC after receiving chemotherapy within the last 30 days.
  • New onset of pain, warmth, redness, swelling to limb.
  • New onset of pain not controlled with prescribed analgesia.
  • Symptom management related to cancer disease.
  • Symptom management related to cancer treatment received within the last six months.

If you are not sure whether you need to come in, call the Cancer Helpline and we will help you decide. 

For Other Questions or Concerns

If you’re dealing with an issue that is not urgent or emergent, or if you have a general question about your treatment or care, please contact your primary clinic at CancerCare Manitoba. Your clinic team knows your medical history and can provide the most personalized support.

Using the MyCare Noona App to Report Symptoms

CancerCare Manitoba patients can also report symptoms using the MyCare Noona app. Reports sent through the app go directly to your clinical care team and may be reviewed by nurses in the Urgent Cancer Care Clinic.

Here’s how:

  • Tap the “+” icon on the home screen to expand your options.

 

 


 

  • Select the “Symptom” button to enter a diary entry.
    • If the symptom requires attention, it will automatically be flagged and forwarded to your care team.

 


Alternatively:

  • Tap “Clinic” on the home screen.
  • Select “Ask About Symptom.”
    • This option always sends the symptom report to your clinical care team for review.


Using MyCare Noona Patient app can help you stay connected with your care team, even outside of clinic hours.

For help with the app, visit MyCare Noona Patient App for more information.

Additional Resources