Cancer Helpline and Urgent Cancer Care



Cancer Helpline
Ph: 204-787-8900
Monday to Friday from 8:00 a.m. to 6:00 p.m.

A registered nurse will triage your symptoms and provide you with further guidance.

Click here for more information on the Cancer Helpline.




Urgent Cancer Care
675 McDermot, 1st Floor
Monday to Friday 8:00 a.m. - 4:00 p.m.

If you are uncertain whether or not to attend Urgent Cancer Care, call the Cancer Helpline. The phone number is 204-787-8900. A registered nurse will triage your symptoms and provide you with further guidance.

Click here for more information on Urgent Cancer Care.




After hours or on holidays
Go to your nearest emergency department or contact Winnipeg Health Sciences Centre Paging at 204-787-2071. Ask to be connected to the on-call health care professional related to your treatment: Medical Oncology, Radiation Oncology, D6 (Bone Marrow Transplant), Hematology or GyneOncology. If you receive treatment at St. Boniface Hospital, contact their paging at 204-237-2053.





Cancer Helpline Q & A

  1. What is the Cancer Helpline?
    The Cancer Helpline is a telephone service for cancer patients requiring assistance in managing cancer or treatment related side effects.
  2. What can I expect when I call the Cancer Helpline?
    A registered nurse will answer your call and ask questions related to your current health condition. Based on this information, the nurse will advise you on how to best manage your symptoms at home, or whether you should come to Urgent Cancer Care.
  3. What information will I need to provide when I call in to the Cancer Helpline?
    You can expect to be asked several routine medical questions to help the nurse identify you, such as your name, date of birth and Manitoba medical number.

    The registered nurse will then ask you about your health condition and concerns.
  4. What if I need to talk to someone about my care after hours?
    Should you experience side effects, unusual illness or symptoms related to your illness, call Health Sciences Centre paging at 204-787-2071 and ask for the appropriate group: Medical Oncology, Radiation Oncology, D6 (Bone Marrow Transplant), Hematology, or GyneOnocology.

    If you receive treatment at St. Boniface Hospital, call their paging at 204-237-2053. You will be connected with the expert who is on call.
  5. 5. What do I do if I live outside of Winnipeg?
    If your symptoms or side effects are severe, go to your nearest hospital emergency department.

If you are unsure what to do, call the Cancer Helpline during regular business hours, at 204-787-8900.





Urgent Cancer Care Q & A

  1. What is Urgent Cancer Care?
    Urgent Cancer Care meets the specialized needs of cancer patients experiencing cancer or treatment related symptoms or side effects. The Urgent Cancer Care clinic reduces the need for patients to go to hospital emergency departments when in need of specialized cancer care.
  2. When should I go to Urgent Cancer Care?
    Individuals diagnosed with cancer who have been patients at CCMB should go to Urgent Cancer Care if they are experiencing severe symptoms related to cancer or side effects of their treatment. Examples include high fever, severe vomiting, malaise, wound care issues, dehydration, constipation, pain, or other non-emergent symptoms. Expert staff is available to assist with the management of these symptoms or treatment side effects.

    If you are uncertain whether or not to attend Urgent Cancer Care, call the Cancer Helpline. The phone number is 204-787-8900. A registered nurse will triage your symptoms and provide you with further guidance.
  3. Or should I go to an Emergency Department instead?
    During Urgent Cancer Care clinic hours, we manage cancer related symptoms and treatment side effects, such as high fever, severe vomiting, malaise, wound care issues, dehydration, constipation, pain, or other non-emergent symptoms.

    Go to your nearest emergency department after hours or during weekends.
  4. What symptoms are considered urgent?
    Contact the Cancer Helpline or go to the Urgent Cancer Care if you are experiencing symptoms such as:
    • Fever greater than 38.0 Celsius after receiving chemotherapy within the last 30 days.
    • New onset of pain, warmth, redness, swelling to limb.
    • New onset of pain not controlled with prescribed analgesia.
    • Symptom management related to cancer disease.
    • Symptom management related to cancer treatment received within the last six months.

    Also, if you are a cancer patient and have questions about the next steps of your care, please call the Cancer Helpline at 204-787-8900.
  5. What if I live outside of Winnipeg?
    If you receive treatment outside of Winnipeg at a Community Cancer Program community, please contact that location. If after hours, go to the nearest emergency department.

You can also contact the Cancer Helpline at 204-787-8900 for assistance from 8:00 a.m. to 6:00 p.m. There are more details about the Cancer Helpline on the back of this sheet.

After hours or on holidays, go to your nearest emergency department or contact Winnipeg Health Sciences Centre Paging at 204-787-2071. Ask to be connected to the on-call health care professional related to your treatment: Medical Oncology, Radiation Oncology, D6 (Bone Marrow Transplant), Hematology or GyneOncology. If you receive treatment at St. Boniface Hospital, contact their paging at 204-237-2053.